Privacy Policy

Last updated: March 15, 2026

Information We Collect

TechQuest Brisbane ("we," "our," or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you visit our quest rooms or use our services.

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number when making reservations
• Payment information processed securely through our payment providers
• Emergency contact details for safety purposes
• Feedback and communications you send to us
• Photos and videos taken during quest experiences (with your consent)

Automatically Collected Information

When you visit our website or participate in our quest rooms, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, interactions)
• Location data (if you enable location services)
• Quest performance metrics for improvement purposes

How We Use Your Information

We use the collected information for various purposes:

• Processing and managing your quest room bookings
• Providing customer support and responding to inquiries
• Improving our services and developing new quest experiences
• Sending promotional materials and updates (with your consent)
• Ensuring safety and security during quest activities
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (payment processors, email services)
• When required by law or to protect our legal rights
• In case of a business merger, acquisition, or sale of assets
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Limited access to personal information on a need-to-know basis

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information
• Portability: You can request a copy of your data in a portable format
• Opt-out: You can unsubscribe from marketing communications at any time
• Restriction: You can request restriction of processing under certain conditions

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, but disabling certain cookies may limit website functionality.

Children's Privacy

Our services are designed for participants aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including using standard contractual clauses or ensuring adequate data protection levels.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Booking information: Retained for 7 years for business records
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months
• Legal compliance: As required by applicable laws

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last updated" date at the top of this policy

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Governing Law

This privacy policy is governed by the laws of Queensland, Australia. Any disputes arising from this policy will be subject to the jurisdiction of the courts of Queensland.

By using our services, you acknowledge that you have read, understood, and agree to this privacy policy. If you do not agree with any part of this policy, please do not use our services.